Key Responsibilities

• Plan and coordinate inbound tour arrangements based on client requirements and preferences.
• Prepare detailed tour itineraries, travel programs, and cost quotations accurately and efficiently.
• Communicate with guests before, during, and after tours to provide information and support.
• Coordinate with tour guides, transport providers, hotels, and other tourism partners to ensure seamless operations.
• Monitor tour schedules and handle operational changes, special requests, and last-minute arrangements.
• Ensure all tour services are delivered according to the confirmed itinerary and company standards.
• Assist in managing reservations, bookings, and travel documentation.
• Respond promptly to customer inquiries and provide professional customer service.
• Handle guest feedback, complaints, and service recovery in a timely and professional manner.
• Maintain accurate records of bookings, supplier contracts, itineraries, and operational reports.
• Work closely with the sales and operations teams to ensure efficient tour execution.
• Stay updated on destinations, tourism products, attractions, and industry trends.

Qualifications & Requirements

• Diploma or Bachelor’s Degree in Tourism, Hospitality Management, Business Administration, or a related field.
• 1–2 years of experience in tour operations, travel agencies, or the hospitality industry preferred.
• Fresh graduates with a passion for tourism are encouraged to apply.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to work under pressure and manage multiple tasks simultaneously.
• Good problem-solving and customer service skills.
• Knowledge of destination management and travel industry practices is an advantage