Join Our Team

MendisOne is a leading vertically integrated business, offering a comprehensive range of services across Shipping, Logistics, Trading and energy, Tourism.  We’re a company with a focus on innovation and exceeding customer expectations based on values. The company is in operation since 1998, and is a member of all key industry-related associations, meeting all international compliances and standards. We are also ISO 9001:2015 Certified.

Key Responsibilities

• Deliver exceptional customer service for import and export shipments, ensuring customer satisfaction at all stages of the logistics process.
• Liaise with shipping lines, NVOCCs, freight forwarders, and overseas agents to negotiate competitive freight rates and service arrangements.
• Handle customer and agent inquiries promptly and professionally, providing accurate information and timely updates.
• Prepare and submit quotations to customers and agents in accordance with company pricing policies and guidelines.
• Coordinate shipment bookings, routing arrangements, and documentation with carriers and overseas partners to ensure smooth operations.
• Maintain regular communication with customers to secure bookings and follow up on upcoming shipment requirements.
• Monitor shipment progress and proactively address any operational issues or service concerns.
• Prepare and update daily status reports and maintain accurate customer and shipment records.

Requirement and skills

• Minimum of 2 years’ experience in a Customer Service role within a freight forwarding or logistics company.
• Strong knowledge of import and export operations, freight forwarding procedures, and shipping documentation.
• Excellent communication skills in English, both written and verbal.
• Professional qualification or certification in Shipping, Logistics, Supply Chain, or a related field will be an added advantage.
• Strong negotiation, problem-solving, and customer relationship management skills.
• Ability to work independently with minimal supervision and manage multiple tasks effectively.
• Proficient in Microsoft Office applications and freight forwarding systems.

Send your CV with two non-related referees to vacancies@helanka.co

www.helanka.co  | Resolute, 471 Cotta Road, Rajagiriya